Return

We offer fast and reliable shipping to get your items to you as quickly as possible. Most orders are processed within 24 hours and shipped out promptly. We also provide real-time tracking information so you can keep an eye on your package every step of the way. Shop with confidence knowing your items will arrive on time!

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer hassle-free returns within 7 days of delivery. Simply contact our customer service team and we'll guide you through the process. Please note that some restrictions may apply.

Request a return

Returns are accepted within 7 days of delivery. Fill in the form below and our team will reply with the next steps.

Is the product unopened and in its original condition?

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  • Other ways to reach us

    Phone: +27 (0)11 466 8250

    Email: shop@waterhouse.co.za

    Showroom: 51 Gerhardus Street, Strijdom Park, Randburg